Category Archives: Operations

Build Loyalty by Checking IDs

Checking IDs is commonly considered a necessary evil of serving alcohol. It’s not sexy. It’s not exciting. It’s just a step in the process.

Until now.

Checking IDs can actually be turned into a huge asset to your bar or nightclub, especially with the right technology. When you shift your thinking and equip yourself with the right tools, this very basic step becomes both your liability system as well as your customer loyalty program.


The Legal Aspect

The liability and security side of checking IDs is always the most top-of-mind, particularly when it comes to verifying whether a guest is of age to drink. And from that aspect alone, having your staff manually review IDs is sufficient. But your liability decreases drastically when you equip that staff member with an ID scanning system. Here’s why:

  • It reduces the chances of honest human errors. Humans make mistakes even with the best intentions, such as incorrectly calculating someone’s age based on their date of birth. Having a quick license scan double verifies the guest’s age with a simple color coded alert of whether they’re over 21 or under 21. It makes it foolproof even under high stress situations.

  • It assists with easily passing stings. When authorities are checking to make sure you’re compliant, they legally cannot do so by using a fake ID or purposefully deceiving you. That means most stings are a result of incorrect math or laziness. Having a policy with an ID scan system corrects any mental mistakes and confirms all IDs are reviewed.

  • It aids in detecting fakes. Fake IDs are getting more complex, so having an ID scan system is just one more layer in the process of detecting a fake. Plus, in a worse-case scenario when you accidentally serve a minor, having a digital system is your paper trail to prove to authorities you didn’t purposefully serve that person and did the best of your ability to be compliant.

  • It digitally tracks your 86 list. Your seasoned staff may know immediately if a guest is banned and shouldn’t be let in, but your new employees likely won’t. Rather than memorizing a photo book of those who aren’t allowed, an ID scan system will automatically alert your employee if a guest is banned from the venue. Plus, if an incident occurs during the night, your staff can easily add that guest to your ban list so you always have the most up-to-date information to maintain a safe environment.

  • It alerts you of potentially unruly patrons. Some ID scan systems, like us at Vēmos, allows you to opt into a city-wide ban list. This means you’ll be alerted if a guest is banned at a nearby location along with the reason they were banned. You then use this information to make educated decisions on whether or not you want to let that guest into your venue.


  • Maintaining a secure environment minimizes costs associated with insurance, repairs, fines, and enforcement. What’s more is it provides an enjoyable atmosphere for your guests, which translates to a more profitable establishment. Which leads to the next aspect: loyalty.


    The Loyalty Aspect

    The not-so-obvious side of an ID scanning system is that it can become your loyalty program. And it can serve you better than most standalone loyalty programs can. Why? Because every guest needs to have their ID to drink. Not every guest is going to have your loyalty card or app. In fact, few consumers today want to have a separate loyalty card for every establishment they ever visit, so you’ll only capture a small percentage of your daily patrons.


    With an ID scanning system, you’re able to collect data on all of your guests. This goes well beyond their name, age and other demographic information. We’re talking behavioral data — how often that guests comes, what time of day they check in, how many visits they’ve had this month, what types of events or promotions drive them there, the list goes on. And when you connect your ID scanning system to your point of sale system, you unlock a whole new layer of behavioral information. Not to mention you get a ton of invaluable insights on what factors drives your business and which triggers to pull to repeat that business.


    It’s with this information that you’re able to reward your guests for doing what they’re already doing — simply showing up — and begin to offer them personalized service based on their habits. Notice it’s their 5th time coming in this month? Comp their first drink. Haven’t seen them in a while? Reach out to them about a special you think they’d enjoy. It’s these types of actions that build connections between consumers and brands, and drive true loyalty to your establishment.



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    7 Ways to Run a More Productive Nightclub

    Running a successful nightclub isn’t easy. You have several different areas doing several different things, not to mention an array of staff members to account for. That’s why it’s more important than ever to stay connected, both from a personnel and an operations standpoint. When everything and everyone is connected, you’re able to run a productive, more profitable nightclub.

    Fortunately, it’s easier than ever to stay connected in today’s landscape, especially with efficient technology solutions. Here are 7 ways technology can improve your nightclub’s results.

    1. Integrate one platform that handles all areas

    There are technology platforms out there specific to the nightclub industry that streamlines operations into one centralized spot. This solution increases efficiency across the board by aggregating information from multiple sources while also uncovering key statistics about your business.

    2. Use a combination of pre-sales, upsales, and cross-sales to boost your club

    A goal of any business is to drive revenue and translate it to money in the bank. With a combination of pre-sales, upsales, and cross-sales, you’re able to not only drive revenue, but also increase the amount of revenue you’re already driving without adding any extra work to your daily operations.

    3. Partner with a digital ticketing system

    Digital ticketing platforms aren’t anything new, but the way in which you manage them is. Most third-party ticketing vendors don’t give you access to manage a ticketing page, to view sales before the event, to view data after the event, or even to collect money during the whole process. Put that power back in your hands, and work with ticketing vendors that:

    1. Give you your own event page without competing venues or advertisements from which your guests can purchase tickets
    2. Ensures payment goes directly through your own merchant services provider and into your bank account right when a guest buys a ticket online
    3. Has the ability for your promoters to sell tickets on the streets through an integrated mobile app
    4. Will give you full access to your data

    4. Manage the flow of tables and servers in one window view

    Using pen and paper or even email to manage reservations results in many errors, including double-booked tables. Instead, use a reservation management system that uses an interactive table map that displays reservations, guest information, and servers all in one window view. This streamlines your processes to make sure what’s getting marked down is true to what’s actually happening during the night, all while maximizing efficiency and accuracy.

    5. Get insight on guests to give them an even better experience

    A robust customer relationship management (CRM) system that’s tied to your point of sale and integrated into your one main platform allows you to give your guests a great experience. With your CRM system, you’re able to better identify guests in line, upsell guests before they walk through your door, provide personalized service, and improve marketing efforts. After all, nobody, especially your VIP guests, wants to be treated like a number. Tracking and understanding guest data allows you to treat every guest as a valuable guest.

    6. Review important data on how your club is performing to optimize it for future success

    The key to measuring the success of your club is by analyzing critical data – something a fully integrated technology solution can achieve. This system collects data from any area of your club, analyzes it, and presents it in easy-to-read charts in one central spot so you get a better understanding of:

    • How much money you made or lost over a given time period
    • Which days of the week are your busiest
    • What type of liquor you sell the most on a given day
    • How many tables are reserved a night
    • Which promoters are bringing in the most and best guests
    • Which servers are upselling the most and making the most tips
    • What types of promotions or events bring in the most traffic

    7. Better manage operations and employees to run the most successful club

    Continuing on the integrated system bandwagon, this same system has the capability to provide individual logins to each member of your team for them to better manage their job functionality. Plus, depending on that person’s role in your club, you get to choose what they can and can’t access, helping to keep your data more secure. Giving staff access (even if it’s limited access) to a technology solution that combines information in one spot is an effective way to get everyone on the same page and working together. This interconnectivity between operations and employees is what makes your club a well-run, highly enjoyable, and highly profitable venue.

    Throw a Great Party in Just 9 Steps

    A great party = an audience. And an audience = revenue generation. In just 9 steps, learn how to throw a good party for your guests while also generating profit.

    1. Know your audience

    The people you are throwing the party for should define your business model. This means you need to know your customers inside and out. It’s not enough to have a basic understanding of only demographics. You need to discover their idea of a good party, the music they like to hear, the alcohol they like to drink, and even the servers they prefer. Work with a partner who can offer these valuable insights.

    2. Plan your event

    Planning is one of the most important aspects of throwing an event. First you need to identify what you want to get out of the event, and plan accordingly to achieve it. The best questions to answer during this step are:

    • What is your goal?
    • What is your budget, and how much can you spend in each area of the event?
    • Is this going to be an event tied to a holiday or time of year?
    • How will you get the word out about this event?

    Once you answer these questions, you have a better way of moving forward. You know exactly how may promoters you need, what staff members are responsible for, how much money you can spend on talent, what type of talent you need to hire, if you can offer drink specials – the list goes on.

    3. Hire the right talent

    Talent is a big portion of what lures people into your venue. But you need to make sure you hire the right talent. Do your guests prefer a headlining DJ or a local band? What type of lighting and sound equipment do you need to enhance the experience for your guests? Stay within your budget and plan for your audience to maximize profits and achieve your goal.

    4. Price tickets accordingly

    When it comes to a good party, it’s the experience – not the deal – that attracts guests. It’s critical to understand what your customers will pay in return for a good party. Make sure you don’t sell yourself short and maximize your revenue when at all possible. People understand and have been programmed to pay top dollar for major events, within reason. Take note, not advantage, of these opportunities if you seek long-term success.

    5. Get the word out

    You can’t spread the word until you’ve defined your audience. After all, it’s much easier to market and promote your party when you know exactly whom you’re trying to reach. The best strategy is to always keep your customers informed while maintaining a clear and consistent message in all your efforts. Use a multi-channel strategy to get the word out, such as text-message marketing, printed collateral, email updates, and social media. Just using one channel – such as printing flyers – will not do. Diversify your efforts, track returns, and adjust focus based on results.

    6. Generate revenue, even before the day of the event

    Pre-sales, pre-sales, pre-sales.. Every event or venue, regardless of size, benefits from the pre-sale of tickets and inventory. The best way to sell tickets in advance is to get everyone on board with a single platform. There are platforms available that allow you to create and manage an online event page, publish the page for consumers to purchase tickets, have the page integrate with a mobile app for promoters to sell directly from their devices, and track ticket sales and results along the way. This type of platform syncs all promoters and marketing efforts together to maximize ticket sales and revenue.

    7. Avoid double-booked VIP tables

    The best way to keep track of reservations to mitigate double-booked table is through a central technology platform to which everyone has access. This means any of your employees or partners can log into the system with their personal username and password, add a guest reservation for a specific night, identify remaining tables for the night and select the most appropriate one. Tables that are already reserved won’t show up in the system, which means they’re never double-booked. Not only that, but the person who refers a guest for a reservation (ex: a promoters) is the person who makes the reservation. They don’t need to email anybody to make it happen or jot it down on a piece of paper to hand to the hostess. It’s all streamlined and centralized to maximize efficiency, accuracy, and customer satisfaction.

    8. Be a good host

    Your event efforts must continue, and perhaps even spike, during the night of the event. Treat everyone like VIPs, from the bottle buyer to the general admission guest. Focus on service levels and make them feel appreciated no matter what. Your guests will not only continually come back, but they’ll also tell everyone they know about their experience. This sets you up for success for the long run.

    9. Analyze results to better prepare for the next event

    The only way to know whether your event was a success is to analyze the data. If you got on board with the aforementioned platform, your life will be significantly easier since it will all be in one spot – not to mention the data will be broken down by individual guests and staff members to truly identify areas of strength and weakness. Once you know how well you did, you’re able to better set yourself up for success for your next event.

    At the end of the day, revenue is a byproduct of the value of your party Make sure you first and foremost throw a good party, then be constantly aware of your guests, surprise them from time to time, and treat them with the service they deserve to keep them coming back.

    The 3 Things Every Bar Needs at its Core to Thrive

    Running a bar or nightclub isn’t easy. There are a lot of areas that need to work together to ensure your success. Yet, our industry still operates in silos, using different systems for different sections – oftentimes leading to missed data and opportunities. Meanwhile, online industries like Amazon have gotten so savvy they’re able to send recommendations based on past habits and send reminders based on timing. As a result, this is the level of service your guests have come to expect.


    That’s why in today’s digitally-driven environment, it’s no longer sufficient to make assumptions on how your venue is performing and who your guests are. It’s also no longer sufficient to just focus on the data from one area of your business. This may have worked in years past, but it’s an outdated practice that cold cost you your venue.

    So while we understand there are many things you need to run your venue, the following three are the core of what you need to be successful in 2019 and beyond.

    ID Scanning

    You already ID and verify each person that walks through your door. Take this a step further with license scanning technology that not only scans and verifies each person, but also collects data on each person to build your guest database. This is the best way to know exactly who came into your venue each and every night, complete with your gender breakdown, where your customers are coming from, your age breakdown, and which customers are repeat vs first-time customers. You also have access to your digital 86 list as well as a city-wide ban list to keep your venue safe. This tool acts as your guide in better decision making for a process that was already mandatory. And with a solution like Vēmos, all of this is combined with your CRM system and analytics section to truly have that understanding of your whole business.

    POS Integration

    Speaking of uncovering your true performance, having your point of sale integrated into your operations system is an extremely powerful move. Now, not only do you have the ability to track your VIP table spend automatically, but you also gain insight on your entire bar. “But I can already do that,” you say? Sort of. The reality is POS systems are not in the business of providing their customers with great analytics; they focus on providing a great user experience for your bartenders during the night. Integrating your POS system takes that data and provides you with true analytics that allow you to better understand how your entire venue did rather just a segment. It can also tie to your CRM system to give insight on personalized spending. Now, you’re able to know who contributed to your $15,000 bar sales — was it one person who spent $15k? Did everyone who walked in make a purchase? This information matter so you’re able to replicate that night with a similar set of guests.

    CRM System

    All of this comes back to individualized data. After all, the new name of the game is experience, and personalized experience at that. You can’t provide your guests with personalized experiences if you don’t know who they are. Sure, you may know your top regulars who always come in. And while they’re important, the other hundreds of guests are equally as important to your business. The only way to capture this information is to have all your data tied back to your CRM system. This is what allows you to know each of your customers on a personal level — from how often hey come, to how much they spend, to their specific preferences. You can then use this data to filter your guests into like-minded groups to send targeted messages specifically to them. Now you’re able to provide a complete circle of personalized service both online and in-person.

    These three tools are the core of what accelerates your capabilities. Having technology a part of your venue is no longer just about a reservation management system. It’s about a comprehensive appraoch that provides insight into your venue as a whole. With a combination of ID Scanning, POS integration, and a CRM system at your core, you now have the capabilities of providing that personalized service previously only available to the likes of Amazon. Safeguard your venue, target sharper, spend smarter, and create an unbelievable experience for every person walking through your door.

    Serving a Minor: Who’s at Risk and What’s at Stake?

    Serving a minor is a costly mistake — one that can shut down your business entirely. After spending months of time and thousands of dollars to obtain your liquor license, why risk it all at the hands of busy stressed staff? Without the right tools and processes in place, this is exactly what you’re doing every night, even with the best of intentions.

    Who is legally responsible?

    It is illegal to knowingly serve alcohol to a minor, and anyone who does can be held responsible for any injuries or damages that result from the minor’s impaired state. But it’s not always black and white in pinpointing the exact person who is responsible. There are several factors that go into determining the exact person, which is oftentimes the reason why separate penalties are given to the person who holds the liquor license (the owner of a bar) and the person who makes the sale (the bartender who serves a minor). Depending on the severity of the situation and state laws, the penalties can range from a fine, to jail time, to a temporary suspension of the liquor license, to the liquor license being completely revoked.

    What if someone else checked the ID?

    The seller is the one liable for serving the minor. As a bartender or server, you are responsible for checking the ID of your customers even if another person has previously checked it. That’s why it’s particularly important for a validating process to be instilled within venues that have a person checking IDs prior to going to the bar.

    What if a minor uses a fake?

    When a minor is served, you need to show that you did the steps to the best of your ability to not purposefully serve that person. That means in most cases, you’re only liable for selling to a minor if you didn’t ask for identification or if you looked but didn’t use your best abilities to detect the minor. If the guest presents a realistic ID that says he or she is of drinking age, no charges will be filed against the establishment. However, if it’s obvious that the ID is fake or if that ID clearly does not belong to the person presenting it, then the establishment and the person who served that minor becomes liable.

    What if it’s a planned sting?

    When authorities are checking to make sure you’re compliant, they legally cannot do so by using a fake ID or purposefully deceiving you. They’re typically checking to make sure you’re properly asking for identification. Most sting fails are a result of not asking for identification, or asking for identification but incorrectly calculating someone’s age based on their date of birth. When these human errors happen, you’ll fail the sting and both the server and the establishment will be presented with the ramifications.

    How to mitigate the risks?

    Between human errors, miscommunication, inattention to detail, and simply not checking an ID, there’s a myriad of factors that can put you at risk for being liable in serving a minor. The first place to start is having a policy in place that requires your staff to check IDs of anyone who enters your venue. The second step is to go further by equipping your staff with an ID scanning system.


    Having an ID scanning system essentially acts as an insurance policy that guarantees you’ll be covered when a minor is accidentally served. The system will reduce the chances of honest human errors, such as incorrectly calculating someone’s age based on the date of birth. It’ll confirm all IDs are reviewed in the case of planned stings. It’ll act as your paper trail to prove you didn’t purposefully serve a guest who presented a realistic fake ID. And it can act as your digital 86 list or even your digital loyalty program. It’s one of the most cost effective and worthwhile investments you can make to protect yourself from losing the license you worked so hard to obtain while growing the business you worked tirelessly to build.

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